I know a lady who was recently widowed. As you can imagine, she has a lot to sort out.
She happened to have a bank account somewhere with money in that was difficult to access, and wanted to change it to make it easier to access.
The bank in question couldn't help her (?!) so she decided to close down the account and transfer the money from that account to a new one elsewhere, where she would be able to access her money simply.
So I would assume she could either do a bank transfer or maybe have to get some kind of check from the first bank and take it to the second.
I obviously know nothing about banking as they told her that in order to close down her account and transfer the money to a new bank she would have to go into the branch and withdraw all the cash on an agreed day, and then carry the cash to the new bank where she could deposit it in her new account.
I am not joking!
So she arranged a date in question and got a friend to go with her to look after her as she had to carry such a large amount of money from one bank to the other.
When she got there, the bank had forgotten to arrange the cash withdrawal for her, so they graciously allowed her to have a cheque from them instead.
So...?
Actually, words fail me, I have so many questions about this, I would bore you.
Great to know banks like to help us, eh?
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